It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. Under data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. Sign in to your account on the TfL Visitor Shop. If your parent/guardian would like to close their Oyster Photocard web account, they should contact Customer Services or contact our Privacy and Data Protection team. Shows low value alerts even after the card is topped up. TfL does not pass any personal information directly to volunteering providers for the Earn Your Travel Back scheme. All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. The card allows the user 50 per cent off adult 'pay as you go' fares on buses and tubes. To create a web account you will need to provide an active email address, your name, address, date of birth and phone number. Individuals will not be identified using this information. TfL Bus changes. We did this in order to prevent and detect fraudulent applications, and to ensure that our concessionary travel schemes are only used by those people actually eligible to do so. If you phone TfL, your call may also be recorded for training and quality purposes. We may also use the outcome of our analysis to contact you or your nominated parent/guardian directly, with advice to touch in and out at the correct stages of a journey. Once a child turns 11 they must apply for a zip oyster card using the TfL website. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. Forgot your password? All orders of Travelcards and Visitor Oyster cards are dispatched within 24 hours of being placed, Monday to Friday. We do this by looking at other journeys you have made previously and making an assumption about the likely origin or destination of the incomplete journey. Transport for London. Top up or buy Travelcards. 1. —— Added after feedback: thanks Marc. Such events may include those involving public health, public safety or national security matters, when access to personal information is necessary to manage the incident. The personal information we hold about you includes: 1. To qualify, one must live in a London borough (and still be in full-time education if they are 18). When you don't need a 5-10 Zip Oyster photocard Your child doesn't need a photocard to: Travel free on buses and trams Buy child-rate paper tickets (unless they look older than 10) Travel accompanied by an adult on Tube, DLR, London Overground, TfL Rail and some National Rail services Set up Auto top-up. To track your order you need the tracking code number, which will appear in your account area within 1 business day. The police officers can only check these details for as long as you are eligible for the Zip Oyster photocard scheme. Applications for the 2020/21 academic year can be made from 10 August 2020 at tfl.gov.uk/photocard 7. Contact us about Oyster It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. In the summer, it was suggested that under the new deal between the government and Transport for London (TfL), the 16+ Zip Oyster card – which allows those aged 16-18 to travel on buses and trams for free and on the Tube at a 50 per cent discounted rate – was due to be scrapped. Since this summer, applications for the 11-15 Zip card can now be made online by London residents at tfl.gov.uk/photocard as well as via the Post Office. This is available through the TfL website and also using the TfL Oyster app. You or your named parent or guardian can see your journey history online by signing into your TfL account or you can request a copy by calling Customer Services. Find out more about contactless. You can’t currently buy discounted tickets through the app. How long will it take to deliver my order? Some journey information is also stored on the Oyster card itself; this comprises the last eight journeys and related charges, up to three season tickets, (generally the most recent three tickets, including future dated), and the last two incomplete journeys, if any. If we have concerns about your eligibility for a Zip card, we may contact your school or training provider to help verify this. We will also contact you or parent/guardian near the expiry date of the Zip card to tell you about your future ticketing options. Before any such disclosure takes place, the police are required to demonstrate that the personal data concerned will assist them in this respect. How long does a Zip card last? Your journey history 6. Adults who live in a London borough who were 18 on 31 August and in full-time education, can apply for a 16+ Zip Oyster photocard to get free travel on buses and trams. Online; In-store; Sign In; Apply Now; Apply Now; Apply Now; Apply Now TfL will retain personal information in line with its data retention policies. The personal information we hold about you or your parent/guardian includes: 1. More details for Oyster follow, but first an overview of the history for contactless. Sign in Enter your login credentials . Your marketing and contact preferences 9. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. Stores; I’m a business. 5-10 Zip Oyster photocard. TfL's ticketing systems record the location, date and time a Zip card is used to make a journey on TfL's network, affiliated National Rail services or London River Services on which Oyster cards are accepted. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. Occasionally they will let you through the barriers. Under data protection legislation we have to let you know when we use your personal information to do something 'automatically' using our computers or other systems, or make an automated decision (without human intervention) that significantly affects you. Get Free 16 Zip Fares Tfl 16 Zip Fares Tfl Children aged 16 and 17 can get a 16+ Zip Oyster photocard. To create a web account you will need to provide an active email address, your name, address, date of birth and phone number. The post office validates Zip card applications on our behalf when you're unable to do this online. This is strictly for the purpose of assessing your appeal, and any information sharing is managed in accordance with relevant privacy and data protection legislation. 18+ Student Oyster Photocard. Scanned image of your passport details page (which includes your photograph and passport number) 3. Really helpful app but should show more cards. If you use your Zip card on National Rail services, we may share your personal data with relevant train operating companies for the purposes of customer service, and fraud prevention and detection. Your experience can help others make better choices. Scanned image of your passport details page (which includes your photograph and passport number) 6. If you use pay as you go on your Zip card, TfL calculates the fares you are charged using automated means - ie using the location where you start your journey (touch in) and, if travelling by train or tube, end your journey (touch out). This helps TfL monitor for things like online fraud, for example when people apply for online refunds. | Read 21-40 Reviews out of 580 This will include offers and promotions. For access to other personal information please see the section on Subject Access requests in Access your data. Useful links. 6. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). We use this data in different ways, including identifying 'hotspots' so we can deploy Revenue Inspectors in certain London Underground stations or on particular bus routes. Zip Oyster photocards are available to young people, aged between five and 18. Email address: Password: Submit. We retain data about the individual journeys made using your Zip card for eight weeks after the card is used. ZIP Oyster Card TfL* ... To apply for an Oyster card, you need to create a web account. Contactless pay as you go. The card allows the user 50 per cent off adult 'pay as you go' fares on buses and tubes. Further information . However, no other data is stored on the Oyster card itself (eg name or address). The same applies if you use your Zip card on river services operated by other companies. 16 Zip Fares Tfl Children aged 16 and 17 can get a 16+ Zip Oyster photocard. If you contact our Customer Services in connection with your Zip card, we will create a record of this. Transport for london x adidas oyster oyster faqs which card to tfl to shake up oyster card deposit contactless and oyster transport for london travelcard or oyster identify11 15 Zip Oyster Photocards Transport For LondonVisitor Oyster Card Transport For LondonContactless And Oyster Transport For LondonOyster Transport For London CardsBest Ways For Visitors To Pay Transport […] As long as your Oyster or zip card is registered to a TfL account you can view details of journeys and topups for the last eight weeks. If you use a pink card reader, that data will be used to confirm you took a particular route and charge you accordingly. Young Visitor discount Transport for London would like to send you tips and information to help you make the most of your visit. If you are due a refund as a result of TfL auto completing your journey (eg if you were originally charged a maximum single fare), we will also automatically load the refund amount to your Zip card. Subtotal Close Checkout Select Visitor Ticket; Sign In This site uses Cookies We use cookies on this site to enhance your user experience. You'll need to create a web account before you can apply for an Oyster photocard. Your journey history 10. 11-15 Zip Oyster photocards expire on 30 September in the year after your child's 16th birthday. All children aged between 5-10 travel for free on our transport services Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number 2. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Direct Vision Standard and the HGV safety permit scheme, London Fire and Emergency Planning Authority, Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number, Scanned image of your passport details page (which includes your photograph and passport number), Information about your parent/guardian, which includes name, email address, The name of your educational establishment or training provider, Payment card information or bank account and sort code numbers, Transaction information (when and where you topped up your balance or purchased a season ticket, or were issued with a refund), Enquiries, complaints or other correspondence from you or your nominated parent/guardian, to undertake activities to promote and encourage safe, integrated, efficient and economic transport facilities and services, and to deliver the Mayor's Transport Strategy. IP addresses collected when you or parent/guardian access your TfL online account are retained for 13 months. A parent or guardian can then apply for a 16+ Zip Oyster photocard. TfL may also receive or disclose personal information about customers in relation to certain emergency situations or other incidents that require an immediate response. What happens if I forget my child’s Zip card when travelling in London? A parent or guardian can then apply for a 16+ Zip Oyster photocard. You can’t currently add Oyster photocards to this app. Top up online, see your journey and payment history and apply for refunds, Use a contactless card or device to travel on our transport, Use an Oyster card to pay as you go to travel on our transport, Top up anytime, anywhere and manage your cards on the go, Check the cost of a single journey between two stations, Check the cost of your journey before you travel, How to get a refund, or replace your Oyster card or season ticket, There are different ways to pay for your travel, You may be eligible for free travel or discounts off your fares, Get an account to manage your travel quickly and easily. Our family has 3 contactless cards, 2 zip cards, and 5 Oyster cards. Expiry. Enable Auto top-up on your Oyster card. Official online shop for Oyster card. In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: The personal information we hold is provided by you or your parent/guardian when you apply for your Zip card. Telephone number 4. We will not use your passport information for any other purpose. TfL also uses external service providers to operate 'back office' technical services and customer database management. Travelcards and Visitor Oyster cards are posted by express delivery or regular mail from our warehouse in Hampshire, England. Login to your account (if you don’t have an account, you will need to register) You will see a list of any orders you have placed; Click on the order date of the order you want to track Transport for London. We have partnerships with a number of academic institutions in the UK and overseas (eg the USA), who work with us to analyse journey patterns and undertake travel modelling to help us understand the way our customers travel so we can improve and plan our services for the future. We're open from 08:00 to 20:00, 7 days a week. You can apply for a replacement Zip card using your online TFL account, and they should send a new one out. TfL uses an external service provider to process your application, issue your photo card and operate the photo card scheme on a day to day basis, including some Customer Services support. If your child is 16 now but was 15 on 31 August, they can still apply for and use an 11-15 Zip Oyster photocard . When you don't need a 5-10 Zip Oyster photocard Your child doesn't need a photocard to: Travel free on buses and trams Buy child-rate paper tickets (unless they look older than 10) Travel accompanied by an adult on Tube, DLR, London Overground, TfL Rail and some National Rail services We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. The TfL Oyster and contactless app will request access to your camera. Already have an account? If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. Also need to restart the app to refresh the cards. In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. Expiry. 5-10 Zip Oyster photocard. Information about your parent/guardian, which includes name, email address 4. Where you have given your consent to TfL, for example: you have asked the contact centre to resolve an issue or complaint for you. Use your photocard web account to manage your card or report a lost card. London SE10 0ES, Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. We may send you or your nominated parent/guardian a text message to let you know when applications are open for the next school year, or that your card is on its way. For example, we will use your personal information to ensure that you are eligible (and continue to be eligible) for the particular Zip card scheme you have applied for, to issue your Zip card and respond to queries if you or your parent/guardian contacts us. We analyse application data, journey patterns and transaction history to inform measures to protect TfL against fare evasion and fraudulent transactions. If you live in London, you get free travel on buses and trams 3. We will never store the scanned pictures. Such information may be used as the basis for the withdrawal of your Zip card, and TfL may inform the police of any decision to withdraw your concession. Any such processing is subject to appropriate contractual safeguards and carried out in accordance with the requirements of UK and EU privacy legislation. This is so that you can scan your payment card. Adults who live in a London borough who were 18 on 31 August and in full-time education, can apply for a 16+ Zip Oyster 6. Sign in; Register; Help; Transport For London Basket Basket. If you've had your travel concession suspended or withdrawn for breaching the Behaviour Code, you can earn it back by volunteering in your local community. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. I have been unable to create an Oyster Card account (for one card) on my USA New Jersey desktop or Ipad. If the documents provide all of the information required, the post office will confirm to TfL that they have verified your age. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. We used them on our last trip. On 7 January 2008, Transport for London unveiled the Zip card, an Oyster photocard to be used by young people aged 18 years or under who qualify for free bus and tram travel within the capital, with effect from 1 June 2008. This respect rate 7 day journey & payment history near the expiry date of birth and number... Anything to your Oyster card to create a web account, you may lose concessionary. Robust confidentiality agreements account before you can apply for a Zip Oyster expire!, the journey data in the ticketing system is disassociated from your card report! 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