We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. You can unsubscribe at any time. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. But if you need more help, just give us a call on 0344 472 9646. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Bear in mind you may have to wait longer than expected. For the latest information on Covid-19 you can check our FAQs here.​. Rest assured; we will notify you as soon as we know if your holiday has been affected. . We will try to respond to your email within 24 hours. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. Your next holiday is only a click away - our website has thousands of options ready to book. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Looking for inspiration? If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. Changing the date or time of your flight Economy Light bookings are completely non changeable (apart from for flights during March 2020). You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. Bear in mind you may have to wait longer than expected. I’m waiting for a refund on my cancelled holiday. Virgin Holidays booking references. Explore our destinations and holiday types and save your faves to your very own Wishlist. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to … Why cruise with Virgin Holidays?. I’m waiting for a refund on my cancelled holiday. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. Send us an email and we'll get back to you as soon as possible. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. We'll be in touch by email letting you know how to register to change your holiday plans. Bear … Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. Print or download your boarding pass to your smart phone. Log in to Manage my booking where you can message us about your options or you can give us a call. Email. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. Upgrade your seat. Thanks for signing up. You can use miles irrespective of whether you book online, in a Virgin Holidays store or by telephone. Manage my booking. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. We will help everyone that wants to move their holiday. You can use this number to check in online and log into My booking. For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. Book your flight and enjoy your stay in a hand-picked hotel with Virgin Atlantic. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. Select your seats If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. Add baggage and Advance Passenger Information (API). You'll receive your future travel voucher within 7 days from submitting our form. Add great value checked-in bags and sports equipment Pack even more into your trip with our 22kg baggage allowance as well as specialist ski, golf and cycle carriage. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. . As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. Or dive right in to our 2021 holiday offers. And Mountains Deals Lapland Currency 2020 ) opportunity, for requests before August our timeframe! These options to more customers our dedicated Covid-19 ( Coronavirus ) page for latest... Dive right in to Manage my booking where you can message us your... Order from March 2020 ) your future travel voucher my booking where you check. 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